Shipping policy

LÚYNYLL SHIPPING POLICY

At Lúynyll, each order is prepared with care and intention. As a curated fashion brand, we ask for your patience while we ship your garments with precision and quality control.

 

 

1. PROCESSING TIME

Orders are processed within 24 hours, excluding weekends and holidays.

During busy periods or new collection launches, processing may take up to 10 business days.

You will be notified by email if there are any delays.

 

 

2. SHIPPING LOCATIONS

We currently ship across Europe and selected international destinations.

We do not ship to:

  • P.O. Boxes

  • Military addresses

  • Countries restricted by EU or international shipping regulations

 

 

 

3. SHIPPING RATES

Shipping rates are calculated at checkout based on your:

  • Shipping destination

  • Order weight and size

  • Selected shipping method

 


Taxes, duties, and import fees are not included unless stated at checkout.

 

 

4. ESTIMATED DELIVERY TIMES


Netherlands & Belgium: 2–7 business days

Rest of EU: 3–14 business days

UK & Switzerland: 4–18 business days

International: 14–21+ business days


Note: These are estimated delivery times provided by shipping carriers. Actual delivery may vary due to customs, holidays, or carrier delays.

 

 

5. TRACKING YOUR ORDER

Once your order is shipped, you will receive a confirmation email with a tracking link.


Please note:

 

  • Tracking updates depend on the shipping carrier.

  • It may take 48–72 hours after dispatch for tracking to become active.

  • Lúynyll is not responsible for delayed or missing tracking updates after the order is in transit.

 

 

 

6. CUSTOMS, DUTIES & TAXES

For international orders, your local customs office may apply import duties, taxes, or VAT. These charges are not included in your order total and are the buyer’s responsibility.

Lúynyll is not responsible for customs delays or unpaid fees.

 

 

7. LOST, DELAYED OR STOLEN PACKAGES

If your tracking says “delivered” but you haven’t received your order:

 

  1. Check with neighbors or local pickup points

  2. Contact the carrier directly

  3. Then email us at luynyll.info@gmail.com

 

We are not responsible for:

 

  • Incorrect or incomplete shipping addresses

  • Packages marked as delivered

  • Theft after delivery

  • Unclaimed shipments

 

 

8. SHIPPING ADDRESS ACCURACY

You are responsible for entering the correct shipping address during checkout.

We cannot change addresses after shipping. Any delivery failures due to incorrect addresses are your responsibility.

 

 

9. RETURNED OR REFUSED PACKAGES

If your package is returned to us due to:

 

  • An incorrect address

  • Refusal at delivery

  • Failure to collect from a pickup point

 


You will be responsible for:

 

  • Any return shipping costs

  • Re-delivery costs if you want it resent

  • Or you will receive a partial refund minus original shipping and return handling fees

 

 

 

10. QUESTIONS OR HELP

For any shipping questions, please contact us at:

📩 luynyll.info@gmail.com

Always include your full name and order number for faster support.