Refund policy

Lúynyll Return & Refund Policy

At Lúynyll, we are committed to delivering high-quality garments with care and precision. As part of this commitment, we’ve outlined a clear and secure return and refund policy. Please read this policy in full before making a purchase.

1. Return Eligibility Window

Returns are accepted within 14 calendar days of the delivery date (as indicated by the carrier’s tracking information). After 14 days, we are no longer able to offer a return, refund, or exchange.

2. Conditions for a Return

To be eligible for a return, all of the following conditions must be met:

The item must be unworn, unused, unwashed, and in resalable condition
All original tags, labels, and packaging must be intact
The item must be free of stains, odors, alterations, or signs of wear
The return must include a valid Order Number and Return Authorization from our team

We reserve the right to deny returns that do not meet these conditions or are received late.

3. How to Request a Return

To initiate a return:

Email us at luynyll.info@gmail.com within 14 days of receiving your order
Include your full name, order number, product(s) to return, and the reason for the return
Await confirmation and return instructions from our team before sending your item(s)

Do not return items without prior authorization — unauthorized returns will not be accepted or refunded.

4. Non-Returnable & Final Sale Items

The following items cannot be returned or refunded:

Items purchased during promotional sales labeled “Final Sale”
Customized, altered, or made-to-order pieces
Gift cards or digital downloads
Items marked as non-returnable in the product description

If a non-returnable item is returned to us, it will not be refunded and may be sent back at your expense.

5. Return Shipping Responsibility

Return shipping costs are the responsibility of the customer, unless the item is defective or we shipped the wrong item
We recommend using a trackable and insured shipping service we are not responsible for lost or damaged returns
Original shipping fees are non-refundable, even if the item is returned

6. Refund Process

Once your return is received and inspected:

We will notify you by email within 5 business days
If the return is approved, a refund will be issued to your original payment method within 5–10 business days
If the return is denied, we will notify you and offer to send the item back at your expense

We reserve the right to apply a restocking fee (up to 15%) on returns showing signs of use, missing tags, or improper packaging.

7. Damaged or Defective Items

If your item arrives damaged, defective, or not as ordered:

Notify us via luynyll.info@gmail.com within 48 hours of delivery
Include your order number and clear photos of the item and packaging

We will provide a replacement, store credit, or refund depending on item availability and customer preference.

8. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item:

Please initiate a return for the original product
Once refunded, place a new order for the desired item/size

9. Refused Deliveries & Undeliverable Packages

If a package is:

Refused by the customer
Unclaimed at a pickup point
Returned to sender due to incorrect address

…we will deduct the original shipping cost and any return handling fees from the refund amount. Reshipping is possible upon request and payment of additional shipping costs.

10. Fraud Prevention & Abuse

We reserve the right to:

Refuse service or returns to any customer we suspect of return policy abuse, fraud, or wardrobing
Permanently block customers engaging in repeated or suspicious return activity

11. Customer Responsibility

By completing a purchase on our site, you agree to:

Carefully read all product descriptions, sizing details, and policies
Provide accurate contact and shipping information
Accept responsibility for tracking and receiving the package

12. Contact

For all return, refund, or order-related inquiries, contact us at:

📩 luynyll.info@gmail.com

📦 Please include your full name and order number for faster service